Mass 211 Information and Referral Line

The United Way and 2-1-1

For the Latest News on Mas 2-1-1

2-1-1 was launched by United Way almost 20 years ago as a free way to connect people to essential resources.  Today, 2-1-1 serves more than 283 million Americans-- more than 90% of our population -- in all 50 states, plus Washington DC and Puerto Rico.  In 2012 (most recent data available, almost 16 million people called 2-1-1 in the U.S. about job training, employment, food pantries, help for an aging parent, addiction prevention programs, affordable housing options, support groups and volunteer opportunities. After a disaster, when many land lines aren't working, people call 2-1-1 to search out water, food, shelter and disaster aid. 

Every day, someone somewhere in Massachusetts needs to find   essential community services, from finding an after school program,  locating a food bank, or securing care for an aging parent. Many   face  these challenges, but don’t always know where to turn for help.  The answer is to dial 2-1-1 or 1-877-211-MASS (6277).

MASS 2-1-1 is a statewide collaboration of local United Ways and the Massachusetts Association of Information and Referral Specialists (MAIRS) that recognize the need for people to access accurate information in non-emergency  situations. By dialing 2-1-1 or 1-877-211-MASS (6277), available 24 hours a day, 7 days a week, individuals or families can be connected to valuable resources at appropriate community based organizations or government agencies.  Please visit for more information.

To find local and statewide providers that offer services such as housing, food, financial assistance, health care and child care, use the Resource Locator, a database sponsored by the Executive Office of Health and Human Services. Please click below.

Resource Locator