Skip to main content




HELPLINE CALL 2-1-1 OR (508) 532-2255

The Massachusetts Department of Public Health reports 638 completed suicides for 2016. In the same year there were 3,967 hospital discharges and 7,180 emergency department visits for non-fatal self-inflicted injuries.


Despite these statistics, many mental health professionals cannot accept additional clients, day programs are at capacity and in-patient units have a reduced number of beds. The need for mental health and emotional support has never been more critical.


Communities with helplines demonstrate a reduced burden to first responders for self-inflicted injuries. The United Way of Tri-County founded the Call2Talk program in 2014 to provide a confidential and lifesaving service which offers support to people experiencing emotional distress or potential suicidal ideation and have nowhere else to turn.


Call2Talk is the Mental health helpline of Mass2-1-1, the statewide human service information and referral platform powered by your local United Way. Call2Talk answers calls through Mass2-1-1, its direct telephone line and the National Suicide Prevention Lifeline. It also answers texts in partnership with Crisis Text Line.


Besides its primary function as a helpline, Call2Talk also provides the following:

  • TeleCheck – A phone check-in service for elder adults operated in partnership with BayPath Elder Services and Advocates, Inc. Trained call-takers contact seniors weekly to provide support and friendly conversation following sudden life changes.
  • MetroWest LOSSteam – The MetroWest LOSSteam works with area police departments to offer immediate on-site peer emotional support to suicide loss survivors. (in Ashland, Holliston, Hopkinton, Hudson, Sherborn, and Sudbury)
  • Community Education – Call2Talk offers best practice awareness trainings for community members and agencies including: Question, Persuade, Refer (QPR) Training, Mental Health First Aid, safeTalk and Applied Suicide Intervention Skills Training (ASIST). 



Buy A HOPE Bracelet

Support the United Way of Tri-County’s mental health, emotional support, suicide prevention program Call2Talk by purchasing a HOPE bracelet for $30.00. 100% of the proceeds benefit the suicide prevention program.



Volunteer Information
If you would like more information about volunteer opportunities with Call2Talk or other ways you can support Call2Talk please fill out the form below